Shipping and Returns Policy

Order Terms & Conditions

We process, pick, and ship orders quickly across multiple warehouses. Once an order is processed, we may not be able to cancel it or stop the shipment. Please do not place an order unless you are ready for the product to ship immediately.
Truck freight items (outdrives, engines, etc.) must ship to a real commercial address. This cannot be a home with a registered business. Residential delivery is available at a higher cost.
Orders over $150 require a signature upon delivery as required by our insurance policy.
We do NOT ship internationally. However, we can facilitate orders shipped to a U.S.-based freight-forwarding address.

Lost or Damaged Item Policy

Tidal Tech Marine is not responsible for carrier delays or lost shipments, but we will work with you to resolve any issues as quickly as possible.
We will reship any item confirmed as lost once the shipment is marked lost by the carrier — typically 10 days for UPS/FedEx and 15 days for USPS.
If a package is running late and you do not want to wait for “lost” status, you may place a new order for immediate shipment and receive a full refund for the original order once it is marked lost by the carrier or returned to our warehouse.
Items clearly marked as damaged by the carrier will be reshipped immediately.
Undelivered shipments marked as “Delivered” by the carrier must be reported within 2 days of the delivery date. Tidal Tech Marine is not responsible for theft of packages after carrier delivery.
Orders shipped to an invalid or incorrect address provided by the customer will not be refunded unless the shipment is returned to our warehouse. Return-to-sender tracking must show as delivered back to our warehouse.
Tidal Tech Marine does not guarantee refunds for late expedited shipments. If reported within 2 days of the late delivery date, we will file a reimbursement claim with the carrier on your behalf.

Returns

Conditions:

Returns must be initiated within 20 days of delivery.
Product must be in new, uninstalled condition.
Original OEM box or packaging must not be damaged or written on. If you need to test fitment, please open the item as carefully as possible.
Please ship any boxed product inside an outer box to ensure it arrives back to us safely and in resalable condition.

Non-Returnable Items: Serialized items, complete outdrives, upper and lower units, transom assemblies, new and remanufactured motors, long blocks, and marine electronics are non-returnable.

Restocking Fees: Special ordered items are subject to a 30% restocking fee plus any freight costs incurred. SEI Marine returns are subject to a 10% restocking fee plus any freight costs incurred. Please call before returning for details.

Start a Return

Warranty

All products sold by Tidal Tech Marine are backed by the full manufacturer’s warranty. Please contact the manufacturer directly for complete warranty details.

Note: MerCruiser engines and outdrives must be installed by a certified Mercury dealer for the warranty to be active.

Cancellations

Due to the complexity of our fulfillment network, we may not be able to cancel an order once it has been processed. If cancellation is not possible, you will need to return the order once received in accordance with our returns policy above.

Privacy Policy

Tidal Tech Marine is committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information from your browser, including your IP address, cookie information, and the pages you visited. We collect your contact information, including email address and mobile number, to send you important order updates, promotional offers, and other marketing communications.

You may opt out of marketing communications at any time using the method provided in any communication, or by emailing us at info@tidaltechmarine.com. We will never sell your personally identifiable information to third parties.

Mobile Terms of Service

Last updated: May 2026

The Tidal Tech Marine mobile message service (the “Service”) is operated by Tidal Tech Marine (“Tidal Tech Marine”, “we”, or “us”).

Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time. Your continued use of the Service following any such changes constitutes your acceptance of those changes.

By consenting to Tidal Tech Marine’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Tidal Tech Marine through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include order updates, account alerts, and other information. Promotional messages may include promotions, specials, and other marketing offers such as cart reminders.

You are not required to sign up for this program to make any purchases, and your consent is not a condition of any purchase with Tidal Tech Marine. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.

You may opt out at any time by texting STOP to +18557890952 or clicking the unsubscribe link in any text message. You will receive a one-time opt-out confirmation. No further messages will be sent unless initiated by you.

For support, text HELP to +18557890952

email info@tidaltechmarine.com.

Security Policy

Your payment and personal information is always safe. Tidal Tech Marine uses industry-standard SSL encryption software to protect all transactions. Your personal information, including credit card number, name, and address, is fully encrypted and cannot be read over the internet.

Pricing Errors

We work hard to ensure pricing accuracy. However, we reserve the right to correct any pricing or description errors and to cancel or refuse orders placed at an incorrect price, even after an order has been submitted. If you believe an item is priced incorrectly, please contact us before ordering.